“Apologise for your stupidity.”

I work for a suburban library service, for shits and giggles and also because I like to be able to buy food and pay my rent. Yesterday was one of the busiest days I’ve worked in a long while, and apart from one woman, was actually pretty non-eventful despite the huge numbers of people the came through the doors.

The woman in question threatened to sue the library service when I asked her for her library card to check out an item she wanted to borrow. Best. Psycho. Ever. Also, complete idiot, but that goes without saying. After you’ve worked in a public library for a while, you start to realise your prejudices are wrong. It’s not just the people who don’t read who are idiots. People will go out of their way to prove to you time and again that despite the fact they have come to you seeking knowledge and information*, they’re actually not all that bright either. All it takes to remind you that you’re in Customer Service Purgatory is one simple “I’m looking for this book…”. Oh, it starts out fine, but they inevitably can’t remember the title or the author. And then they’re annoyed that you won’t look it up for them.

I love working in customer service! I want to do it for the rest of my life!

*The women who borrow nothing but Mills & Swoon month after month after year are exempt from this assumption.

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